Shipping update and final delivery!
over 4 years ago
– Mon, Sep 02, 2019 at 08:54:49 PM
Hello Backers!
If you missed our recent comment we posted, we wanted to share a quick update regarding shipping. Long story short, the time to package and ship the Sketchmarks to us took longer than expected. However, we finally have a date for when the Sketchmarks arrive and will be ready to ship, Next Monday 9/9. Knowing that we will receive the Sketchmarks by next week, we can confirm all orders will be shipped out before the end of next week, including international orders and pre-orders. All addresses have been locked, however please send us a direct message if you need to change your address.
Keep reading below for a few updates from the last few weeks...
Packaging Update
In our last update, we mentioned all that was left to do was package the Sketchmarks. We anticipated this would be a much quicker process, however the changes we made to the packaging early in the campaign added a few extra days to guarantee we would not have similar issues to last time. As you may remember, there were issues regarding the double-sided tape holding the cards in place. We replaced the tape with a thin layer of cardboard with a cutout to hold the card. Not only does this ensure the cards will not bend or break from the adhesive during removal, it also adds an extra layer of protection during shipping. Below are a few photos of the final packaged units!
Shipping from the Manufacturer
After we confirmed the quality report from the packaging, we released the Sketchmarks to be shipped to us. The Sketchmarks were flown from the manufacturer to LAX airport in Los Angeles. They arrived at LAX in the middle of last week, however due to delays in customs, the Sketchmarks did not get released for delivery before the holiday weekend began. Unfortunately, that delay pushed the Fedex delivery window back as well. With us being located in the Midwest, we are about 4 days delivery from LA. The Sketchmarks are ready to hit the Fedex system from our shipper as soon as it opens up tomorrow. However, the holiday today pushes the delivery to early next week as mentioned above.
Shipping Prep
We have already begun our shipping prep and have been patiently waiting for the Sketchmarks to arrive. All orders have already been placed in batches based on package contents to make the process quick and efficient. We will begin printing shipping labels this week and placing them on the envelopes before the Sketchmarks arrive. If you receive a notification with a tracking number, please allow a few days for the package to begin tracking.
----
We apologize for the delay and assure you we are just as anxious to receive the Sketchmarks as you are! Although we wish we would have made our original August timeline, we are very happy with the improvements we made to the Sketchmarks and hope you are too. We believe the extra 2 weeks will be worth it in the end and can't wait to see what you are able to create with your Sketchmarks.
As always, please send us a direct message with any questions you may have!
